FSM Mobile Gets AI-Powered Note Cleanup via Prompt Studio and OCI

What changed

A new Enhanced Technician Notes capability adds an AI-driven "Clean Up" button to every textarea-element text area and long text field rendered in the FSM mobile app. Tapping the button sends the field contents through Text Enhance, which calls the Prompt Studio prompt with internal ID -27 (the platform's generic clean-up prompt). The prompt corrects spelling, grammar, and punctuation; rephrases for clarity; and restructures text—without altering the original meaning.

Key details:

• The feature is disabled by default.
• It requires a configured Oracle OCI account before it can be enabled. OCI credentials supply the generative-AI inference endpoint that Prompt Studio calls under the hood.
• Prompt -27 supports 27 languages out of the box; no per-language configuration is needed. The technician's language setting on the device controls the output language.
• Administrators can swap or customize the prompt behavior through Prompt Studio and control feature availability per the “Configure Enhanced Technician Notes” documentation.

Technical notes

The release note does not specify which NetSuite version introduces this feature. The URL and title lack a version qualifier, so confirm the availability window in your account's release preview or through SuiteAnswers. Oracle's documentation references these setup guides:

• Configuring OCI Credentials for AI – OCI tenancy, compartment, and API-key setup that Prompt Studio requires.
• Enabling Enhanced Technician Notes – the feature toggle (likely under Setup > Company > Enable Features or the FSM configuration record).

Because the feature relies on Prompt Studio's built-in prompt (-27), any customization you make to that prompt will affect all consumers of the generic clean-up prompt, not just FSM. If you need FSM-specific behavior, consider cloning the prompt to a custom ID and pointing the FSM configuration at the clone.

What to do

1. Provision OCI credentials. If your account does not already have Oracle OCI configured for AI features, follow the “Configuring OCI Credentials for AI” guide. This is a prerequisite—the feature cannot be enabled without it.
2. Enable the feature. Follow “Enabling Enhanced Technician Notes” in SuiteAnswers. Verify the toggle in a Sandbox account first.
3. Review Prompt Studio prompt -27. Navigate to Prompt Studio and inspect the generic clean-up prompt to understand its behavior. If your technicians document in a specialized vocabulary (part numbers, codes, abbreviations that should not be “corrected”), test thoroughly before rollout.
4. Test in target languages. Although 27 languages are supported, validate output quality for any language your field teams actively use.
5. Communicate to field teams. Technicians will see a new “Clean Up” button on text fields in FSM Mobile. Ensure they understand it rewrites content in place and that they should review the result before saving.